For independent boutique hotels
Your guests are already in WhatsApp.Now someone's always there to answer.
VoxPoint is an AI concierge for your hotel's WhatsApp that handles guest questions 24/7 — so your team can focus on the guests who are already in front of them.
Built for independent boutique hotels. Warm, instant answers in any language.
Villa Concierge
online
You run a boutique hotel.WhatsApp doesn't take a day off.
One receptionist. Calls, messages, check-ins, guests at the desk — all at once.
Guests write at any hour
Questions arrive in the evening, on weekends, in the middle of a check-in. Fast replies matter — especially for bookings.
The same questions, every day
"What time is check-in?" "Do you allow pets?" "Is there parking?" Answering these manually takes hours every week.
Multiple languages, one team
German guests, French guests, English guests — your team shouldn't have to translate on the fly.
One person can't do everything
When your receptionist is busy or away, messages pile up. Some get missed. Some bookings don't happen.
"You built your hotel for hospitality — not for managing a WhatsApp inbox all day."
Meet your AI WhatsApp concierge.
VoxPoint connects to your official WhatsApp number and responds to guest questions instantly — in your hotel's tone of voice, in multiple languages, any time of day.
01
We learn your hotel
We load your property info, services, FAQs and communication style. Your concierge speaks like your team — warm, professional, specific to your hotel.
02
Your WhatsApp comes alive
Guests ask questions. The concierge answers instantly — about rooms, arrivals, breakfast, extras, local tips and more. In their language.
03
Your team stays in control
Whenever a question needs a human touch, the concierge hands the conversation over. You always see what's happening and can step in at any moment.
What your AI concierge answers —so you don't have to.
Bookings & rates
Availability, pricing, special offers, room types. Invites guests to book directly.
Arrival & logistics
Check-in time, directions, parking, key collection, early or late arrival.
Hotel policies
Pets, children, smoking, cancellation, accessibility. Clear answers, every time.
Restaurant & services
Breakfast hours, dinner reservations, room service, activities, wine tasting.
Upsell moments
Late check-out, transfers, special experiences — surfaced naturally when the moment is right.
Handoff to your team
For complex requests, the concierge recognises when to pass the conversation to a human — seamlessly.
Made for independent hotels with care.
Keeps your voice
Your hotel has a personality. Your AI concierge is trained to sound like you — warm, attentive, specific to your property. Not a generic chatbot.
Works with a small team
No IT department needed. We handle setup. Your team stays in control and focuses on hosting.
Fits how guests communicate
Guests already have WhatsApp open. A concierge that lives there — not a chat widget they'll never find — gets more replies and fewer missed requests.
Real result
How Villa La Commenda Concordiafreed their team from WhatsApp.
Villa La Commenda Concordia
Mugello Valley, Tuscany · 14 rooms
Villa La Commenda Concordia is a 14-room boutique villa in the Mugello Valley, Tuscany — an hour from Florence. The villa welcomes guests from across Europe for slow luxury stays, weddings and personalised experiences.
Guests used WhatsApp for everything: room enquiries, restaurant bookings, event planning, transfers, directions and local recommendations — arriving in multiple languages, at any hour. With a small team, the receptionist was frequently overloaded.
"We were constantly torn between the guests in front of us and the guests in WhatsApp. Even the best receptionist sometimes needs a break — and that's exactly when an important booking request would arrive."
The results
- ~70% of repetitive guest questions handled automatically
- Additional services and experiences revenue grew by 30%
- Team spends significantly less time on WhatsApp
- Guests receive instant replies, even late evenings and weekends
- Fewer missed messages, fewer duplicate calls and emails
"The AI concierge became our first filter in WhatsApp. It takes care of repetitive questions, and we step in only where real human care is needed."
— Villa La Commenda Concordia
From conversation to live conciergein a few days.
Discovery call (20 min)
We learn about your hotel, your guests and your current WhatsApp flow. No commitment required.
We configure your concierge
We load your property info, train the AI on your tone and set up conversation flows.
You review and approve
Test the concierge, give feedback, request adjustments. Nothing goes live until you're happy.
Launch
Your AI concierge goes live on your WhatsApp number. Your team stays in full control.
Questions we hear from hotel owners.
No. The concierge is trained on your hotel's specific information and tone of voice. Guests rarely notice it isn't a person. And if they need a human, the handoff is immediate.
It recognises its limits. If a question is outside its scope, it transfers the conversation to your team — without leaving the guest waiting.
No. It frees your receptionist to focus on work that needs a person: welcoming guests, handling complex requests, managing surprises. The concierge handles the routine.
None. We handle the entire setup. No IT support or developer knowledge needed.
English, Italian, German, French, Spanish and more. Guests write in their language; the concierge responds in the same language, automatically.
Setup is a one-time fee based on your property's size. Monthly support starts from a fixed amount. We discuss this on the discovery call — no hidden costs, no long-term contracts required.
Ready to stop answering the sameWhatsApp questions every day?
Book a free 20-minute call. We'll look at your current guest communication and show you exactly how VoxPoint would work for your hotel — no commitment, no sales pressure.
Made for independent boutique hotels with care.